6 Ways How Technology Empowers the Hospitality Industry | Eastern Peak

Hospitality technology trends and their business value


2. Robots and chatbots

3. Smart room keys

4. Smart gadgets and sensors

5. Concierge apps

6. Data analytics in the hospitality industry

Ideas for hospitality software solutions

Guest engagement and acquisition software

Guest retention software solutions

  • CRM systems for lead management
  • storing and retrieving data
  • sending emails and notifications
  • keeping track of clients’ purchase history
  • ORM (Online Reputation Management) systems for tracking what clients say about your hotel on social networks and platforms like Booking and TripAdvisor
  • software for managing loyalty programs enabling guests to earn loyalty points.

Guest service software systems



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