Hotel Management Software 2021 Guide for Small Hotels

Defining hotel management systems

Advantages of hotel management systems

Streamlining operations

Improving maintenance

Facilitating checkouts and check-ins

Managing revenue streams

Delivering personalized services

Safeguarding customer data

Simplifying digital marketing

Improving staff communication

Opening new growth opportunities

Enhancing customer experience

Examples of top hospitality software for small hotels

1. Hotelologix

2. Frontdesk Anywhere

3. Hotelfriend

4. Easy Innkeeping

5. RoomRacoon

Things to consider before the hotel software development

1. Define the HMS modules you need

2. Pick the most important features for each module

  • Online bookings: Most people prefer online bookings over emails or phone calls. The online booking feature of a small hotel management software system helps hoteliers accept booking requests directly from the hotel website.
  • Managing reservations: Once a room is booked, the hotel staff gets all the reservation details and starts processing the request: changing the room status, making sure the rooms are available for a scheduled date, ordering additional transportation or room service, etc.
  • Distribution channel management: This feature is responsible for maximizing marketing outreach through collaborating with Online Travel Agencies.
  • Tasks delivery: This feature is responsible for assigning tasks to hotel personnel and monitoring how they progress. Hotel managers can set the tasks remotely through a PMS system, which enables staff to work more efficiently and get new task updates in real time.
  • Back office management: This feature helps managers keep their hands on the pulse of staff management processes, assign shifts, get updates on sick leaves, vacations, days off, and salaries.
  • Revenue management: This feature monitors income and spending.
  • Reporting: Quick report generation for taxes, statistics, and other purposes is one of the key hotel management software features.
  • Tools for managing customers’ data: A feature for handling, storing, and managing customer data would surely enhance every property management software.
  • Invoicing: Automated invoicing feature will ensure that the invoices are issued fast and are free from inaccuracies and errors.
  • Surveys and notifications: add these tools if you intend to run customer surveys and notify them about the available opportunities and discounts.

3. Create an attractive user interface

4. Choose an optimal tech stack

5. Provide support to all integrations

6. Ensure scalability

7. Think about 24/7 tech support

Conclusion

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Eastern Peak is a custom software development company which possesses deep expertise in working with startups and building intuitive mobile apps from ground up.

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Eastern Peak

Eastern Peak

Eastern Peak is a custom software development company which possesses deep expertise in working with startups and building intuitive mobile apps from ground up.

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