How to Develop a Ridesharing App like Lyft and BlaBlaCar | Eastern Peak

The Essentials: what is ridesharing?

  • Some countries (for example, China or India) require a cost-wise transportation solution due to the problems with transport systems in these regions.
  • Population and business life growing rapidly made lots of global ridesharing companies direct their efforts to Southeast Asia.
  • Ridesharing services have the potential to ease up the traffic situation in big US cities like New York City and Los Angeles. For instance, 13 000 taxi cars in New York City can be replaced by 3 000 ridesharing cars used regularly.

Vehicle for hire

Carpooling

Peer-to-peer carsharing

How does a rideshare app work? Reviews of Lyft shared ride and BlaBlaCar examples

The ridesharing business model

  1. Ride offering. share the info about their trip: where and when they are going and where they are ready to pick up passengers;
  2. Ride booking. Passengers search for the most appropriate travel option: they check drivers’ ratings, car model, timing, and price. Then, they have to book a trip.
  3. Matching. can either accept or decline a booking after checking the passenger’s profile and rating. Then, both sides can discuss the details via in-app messages.
  4. Payment. Traditionally, there are two payment options: in cash or within the app. The trip cost is split equally between all participants.
  5. Rating. When the ride is finished, both the driver and passengers rate it and share their opinions. These ratings will eventually impact the users’ reputations within the app.

Lyft

Blablacar

How to build a rideshare app? A complete list of features

Passenger app

  • Encrypted sign-up. Users should have an opportunity to create an account quickly and securely with their social media accounts.
  • Ride search. Finding a driver should include filters: a car type, preferable route, fee, optimal date and time, driver’s rating and gender.
  • Geolocation. A mobile app helps identify a drop-in (where the trip starts) and a drop-off location (where it ends up) on the map.
  • Booking a ride. After finding a perfect option, users create a request for a ride. They can identify drop-in and drop-off locations and the number of passengers going with them.
  • Review of other passengers. When booking a ride, users should be able to check other passengers’ profiles with their ratings to make sure the ride will be safe.
  • Notifications. Users are notified about the ride’s status: car model and number, time of arrival, and travel time.
  • Real-time tracking. Passengers can follow the driver on the map in real-time and get notifications when a driver is approaching.
  • In-app calls/messages. This feature becomes crucial if any changes or clarifications appear before the trip.
  • Online payment. Here a passenger can register their credit card and make cashless payments within the app.
  • Ride cancellation. Users should be able to cancel a ride or participation in the ride any time they want, following the app’s rules and guidelines.
  • Ratings and reviews. With the feature, users can leave their opinion and remarks after a ride is finished.
  • Ride history. Finished trips are recorded and displayed in this section with all necessary details: the date, destination, fee, and car description.
  • Support service. People address their complaints, questions, and suggestions here.

Driver app

  • Encrypted sign-up. Creating an account should be easy and secure. Apart from the basic information from social media, drivers add details about the car and its photos.
  • Profile verification. Before an account goes live, drivers fill in a form where they put information about their age and health condition, driver’s license, experience, and history (criminal background check).
  • Offering a ride. The data includes a destination point, fee for a ride, the trip’s date and time, preferable pick-up and drop-off locations for passengers, and number of seats available for a ride.
  • Ride rejection/acceptance. Drivers review the list of passengers and can decide if they accept it or not.
  • In-app GPS. This feature provides several route options, helps indicate traffic jams on the way, and serves as a guide if the route is unknown for the driver.
  • In-app calls/messages. Car owners should also have an opportunity to contact a passenger to clarify trip details.
  • Receiving payments. Here drivers register their payment cards to conveniently receive payment for their services.
  • Ratings and reviews. Drivers leave their ratings and reviews when the ride is finished.
  • Support service. Just like passengers, drivers might have questions about the app’s features or should be able to leave complaints.

Admin panel

  • Dashboard. It is an overview of the numerous business metrics: the number of users and revenue for a given period, messages, management of several app departments (payments, drivers, passengers, ratings, etc.).
  • Revenue analytics. Here managers find information about revenue streams, trends of growth or decrease, income by category, etc.
  • Drivers. Managers can approve new drivers in this section and then store the profile details, ratings, and reviews of every driver here.
  • Passengers. As soon as a passenger creates a new account, it will immediately appear in this section with all accessible contact details, ratings, and reviews.
  • Vehicles. It is a separate place to store information about cars and their condition.
  • Payments. Every payment and its status (successful or not) along with drivers’ earnings are recorded here.
  • Service support. Any requests from users will be delivered to this section and then transformed into tasks for the support team or technical experts.

7 advanced features of rideshare apps to make it perfect

  1. Offline mode. There is a time and a place for everything, so sometimes, drivers can pass through territories with a poor Internet connection, or passengers can use an app in the basement. Offline mode is a backstop for these situations.
  2. Favorite locations. The home address, office, friends’ or relatives’ places — all these are passengers’ favorite locations. Saving them in the app will eventually save some precious minutes for the user.
  3. Scheduling a ride. Right away or in several hours? If users have a trip to the airport, it is better to arrange for a taxi beforehand. Ride scheduling is an extremely useful tool for such situations.
  4. User discounts. There are numerous ways to use discounts and promo codes to your advantage, so why not make it a part of your marketing effort? Let your new and loyal customers know about their price benefits with your ridesharing service .
  5. Tips. Any additional payment is a motivation to do the work better. Leaving tips is an option for passengers to thank drivers for a great service and an incentive for car owners to improve their skills (both driving and communication).
  6. Multilingual interface. The more built-in languages your application has, the more users it will get. Even within one city, you can find representatives of varying ethnic groups, so you should add several languages to the app at the earliest opportunity.

What to consider when you build a rideshare app?

Legal requirements

  • the main document that allows you to start a ridesharing business (a license, certificate, or something similar);
  • the tax system for ridesharing businesses;
  • insurance for both drivers and passengers;
  • background information about the drivers’ if such information is available; and
  • identification marks of your company provided to the drivers if necessary.

Trust and security

  • Background checks. Drivers are the ones who demonstrate the quality and value of your app, and uphold the highest levels of safety and security for the riders. Taking the time to conduct background checks at the beginning will save you a lot of money in the future and will ensure your reputation. What can be more valuable for your business? Check Lyft’s details of the background check.
  • Sharing a trip. Riders worried about their security will send the car’s number to their close friends or family members. You can make it easier with the feature of sharing the trip’s details via different messengers, and it may include the ability of real-time tracking. In the Lyft app, users only have to tap on the Send ETA button.
  • 24/7 support. Your customers will appreciate the effort if your employees are by their side all the time. It feels like your company is always there if needed. BlaBlaCar offers the Report button to inform the support, or users can contact the team directly.
  • Emergency button. It is the next level of 24/7 support as these are your actions in case of imperative need. You should consider with whom this button connects users: your managers or a police station right away. Lyft, for example, offers alerting 911 silently.
  • Female drivers. Riding with a woman seems more secure, especially for female travelers, so you can offer users this feature as a search filter. BlaBlaCar’s Ladies Only is available for both car owners and their passengers.

Monetization models

  • Commission fees. A platform charges a certain amount of money from users. For example, Lyft would take 20% of any transaction within the app, the remaining 80% are the driver’s earnings. BlaBlaCar charges 12% of the payments made by passengers to drivers.
  • Advertising. Putting some ads here and there in your app can be an additional revenue stream. But you should put user experience first and be careful and unobtrusive with every advertisement banner.
  • Partnerships. Such platforms as Lyft or BlaBlaCar would surely pick some transport companies to partner with. BlaBlaCar partners with Voi Scooters to extend the offering and give users a transport alternative during the harsh COVID times. Keep in mind that it is not the only partnership option.

Conclusion

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Eastern Peak is a custom software development company which possesses deep expertise in working with startups and building intuitive mobile apps from ground up.

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Eastern Peak

Eastern Peak

Eastern Peak is a custom software development company which possesses deep expertise in working with startups and building intuitive mobile apps from ground up.

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